ResultsCX Appoints Gautam Thakkar as Chief Executive Officer

ResultsCX Gautam Thakkar CEO Appointment signals a new chapter for the customer experience management provider as the company announced the appointment of Gautam Thakkar as its Chief Executive Officer. In addition to leading the organization, Thakkar will also join the company’s Board of Directors as ResultsCX prepares for its next phase of global expansion and digital transformation.

The leadership transition reflects ResultsCX’s strategy to strengthen its capabilities in technology-enabled customer engagement while leveraging artificial intelligence and automation to deliver improved outcomes for enterprise clients.

A Veteran Leader in Technology-Enabled Services

Gautam Thakkar brings more than three decades of experience in global business services, including extensive leadership in technology-driven operations and large-scale enterprise platforms. Over the course of his career, he has built and scaled organizations that combine operational excellence with digital innovation.

Earlier in his career, Thakkar was a founding leader of Infosys BPM and later served as its CEO. During his tenure, he helped transform the organization into a global business process management powerhouse, integrating analytics, automation, and advanced digital capabilities to modernize enterprise outsourcing strategies.

His leadership contributed to the expansion of the platform into a global operation serving major enterprises across multiple industries.

Driving Transformation at Unifi Aviation

Before joining ResultsCX, Thakkar served as CEO of Unifi Aviation, where he led a major operational transformation program focused on technology adoption and data-driven performance management.

Under his leadership, the company experienced significant growth, scaling revenue nearly four-fold within five years while expanding its workforce to approximately 45,000 employees and approaching $2 billion in revenue. This growth was driven largely by organic expansion, improved operational systems, and strategic acquisitions.

Thakkar’s leadership also emphasized operational discipline, measurable accountability, and scalable digital platforms capabilities that will be critical in shaping ResultsCX’s next stage of growth.

Positioning ResultsCX for the AI-Driven CX Era

Industry leaders believe the customer experience sector is entering a new phase where artificial intelligence and digital automation will redefine how companies interact with customers.

According to ResultsCX leadership, the company has built a strong global foundation in recent years through geographic expansion, deeper industry expertise, and enhanced delivery capabilities across nearshore and offshore locations. Thakkar’s appointment is expected to further strengthen this trajectory.

The company’s chairman noted that Thakkar’s background in leading large, technology-enabled services organizations provides the operational rigor and digital perspective required to guide the company through evolving market demands.

A Vision for AI-Enabled Customer Engagement

Upon taking the role, Thakkar highlighted the growing role of artificial intelligence in modern customer engagement. As enterprises redesign customer experience strategies, AI-driven insights and automation are becoming central to improving efficiency and delivering better service outcomes.

He emphasized the importance of embedding AI into scalable operating models that enable organizations to generate measurable business impact while enhancing customer satisfaction.

With its global workforce, digital platforms, and expanding delivery network, ResultsCX aims to help clients harness AI technologies to improve performance and create more meaningful customer interactions.

About ResultsCX

ResultsCX is a global provider of customer experience management solutions, serving more than 130 major brands including Fortune 100 and FTSE 250 companies. The organization delivers services across industries such as healthcare, financial services, media, telecommunications, retail, and high-growth technology sectors.

With more than 24,000 employees and multiple engagement hubs worldwide, the company focuses on helping organizations optimize revenue growth, reduce operational costs, and enhance customer experiences through digitally influenced service models.

The appointment of Gautam Thakkar as CEO reflects ResultsCX’s commitment to innovation and strategic leadership as the company continues expanding its capabilities in AI-driven customer experience management.

CXO Insiders is a platform for C-suite leaders, offering expert insights, industry trends, and strategic guidance. It covers leadership, technology, marketing HR and operations to support executive decision-making.

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