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United Airlines Wheelchair Assistance Policy: What I Learned the Hard Way (And What You Should Know Before You Fly)
By Alexi John | Travel Writer A few years into writing about travel, I assumed I knew enough about airline accessibility services to get by. I'd seen the wheelchair symbols at airports, noticed passengers being assisted at gates, and figured the process was pretty self-explanatory. Request a wheelchair, airline provides one. Simple, right? Then I traveled with my elderly aunt — who uses a...
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