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Beyond Aesthetics: How Hotel Furniture Shapes Guest Impressions
Hotel furniture is often noticed only when it is uncomfortable or poorly designed, yet it plays one of the most decisive roles in shaping a guest’s overall experience. When I think about a well-run hotel, I rarely remember the check-in process or the color of the lobby walls, but I do remember how the chair supported my back after a long flight, or how the bed made me feel instantly at...
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