Suresh Nanda News: Creating Loyal Hotel Guests The next frontier of guest loyalty lies in predictive hospitality. It's a way of integrating AI and automation to craft clear behavioural insight. Suresh Nanda has been a quiet pioneer in this space. At Claridges Hotel, New Delhi, he always focused on innovative approaches to provide an exceptional yet sustainable guest experience. Read more - https://www.theconsumersfeedback.com/guestpost/suresh-nanda-news-guides-on-designing-guest-experiences-that-build-repeat-customers-brand-loyalty