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SPARK Matrix™: IT Service Management Tools — Mapping the Leaders of Intelligent IT Operations
Introduction: Why ITSM Tools Matter More Than Ever In today’s always-on digital economy, IT is no longer a back-office function—it is a core business enabler. Enterprises rely on complex hybrid environments, cloud services, digital workplaces, and mission-critical applications to operate and compete. In this context, IT Service Management (ITSM) tools play a vital role in ensuring...
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